Privacy Policy

1. About This Policy

Total Body Aesthetic ("we," "us," or "our"), located in Westchester, Los Angeles, California, operates this website and the lead-capture forms on it. This Privacy Policy explains what personal information we collect, how we use it, and the choices available to you. By submitting a form on our site, you agree to the practices described here.

Contact us: Total Body Aesthetic · 8610 S Sepulveda Blvd #100, Los Angeles, CA 90045 · (310) 670-1920

2. Information We Collect

When you submit a contact or offer form on our website, we collect:

• Full name
• Email address
• Phone number
• Treatment interest (e.g., EMFACE, Botox, Dermal Fillers)
• Treatment areas of interest, where selected

We may also automatically collect standard web analytics data (browser type, referring URL, pages visited, time on site) through cookies and similar tracking technologies, including the Meta (Facebook) Pixel.

3. How We Use Your Information

We use the information you provide to:

• Contact you to schedule consultations and appointments
• Send you promotional offers, specials, and marketing communications related to our services
• Send appointment reminders and follow-up messages
• Respond to your inquiries
• Improve our website and marketing campaigns

4. SMS / Text Message Consent

Our forms offer two separate, optional SMS consent choices for messages from Total Body Management. Both checkboxes are unchecked by default. Submitting a form or providing a phone number does not constitute SMS consent. You may submit a form without selecting either checkbox. Selecting one checkbox does not consent to the other type of message:

• Marketing texts: special offers, discounts, promotions, and service updates, only if you select the marketing checkbox.
• Non-marketing texts: appointment confirmations, appointment reminders, scheduling, and customer service communications, only if you select the non-marketing checkbox.

Message frequency varies. Message and data rates may apply. Consent to receive text messages is not a condition of purchase or receiving services.

To opt out: Reply STOP to any text message at any time. You will receive a confirmation and no further messages will be sent.
For help: Reply HELP or contact us at (310) 670-1920.
Age requirement: You must be 18 years of age or older to use this SMS service.

5. Email Marketing

By submitting a form on our site you agree to receive marketing emails from Total Body Aesthetic. You may unsubscribe at any time by clicking the "unsubscribe" link in any email, or by contacting us directly at (310) 670-1920.

6. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: We use GoHighLevel (CRM), email delivery providers, and similar platforms solely to operate our communications. These providers are contractually prohibited from using your data for any other purpose.
• Legal requirements: We may disclose your information if required to do so by law or in response to a valid legal process.
• Business transfers: In the event of a merger or acquisition, your information may be transferred as a business asset.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support of services, such as customer service, is permitted.

Total Body Aesthetic does not share, sell, or rent SMS opt-in information or consent to any third parties. Text-messaging opt-in data and consent will not be shared with any third parties for any purpose.

7. Cookies & Tracking Technologies

Our website uses necessary browser storage to operate site features and remember your privacy choice. With your permission, we also load the Meta (Facebook) Pixel and Google Ads tag to understand how visitors interact with our site and measure advertising effectiveness. These marketing tags are not loaded unless you select “Accept all” in our cookie banner.

Choose “Essential only” to keep marketing tracking off, or “Accept all” to allow it. Either choice dismisses the notice without losing access to the website. You can change your choice at any time using the “Cookie Settings” link in the website footer. Choosing “Essential only” or withdrawing consent prevents future Meta Pixel and Google Ads tracking on this site.

8. How We Protect Your Information

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encryption in transit: All data transmitted between your browser and our servers is encrypted using TLS (HTTPS), ensuring your information cannot be intercepted in transit.
• Encrypted data storage: Personal information stored in our database is protected with encryption at rest.
• Access controls: Access to personal data is restricted to authorized personnel only, on a need-to-know basis.
• Secure third-party services: We use industry-standard platforms (including GoHighLevel CRM) that maintain their own security certifications and data protection standards.
• No storage of payment data: We do not collect or store any payment card information on our systems.

While we take every reasonable precaution, no method of transmission over the internet or electronic storage is 100% secure. If you have reason to believe your interaction with us is no longer secure, please contact us immediately at (310) 670-1920.

9. Data Retention

We retain your personal information for as long as necessary to provide our services, maintain our business records, and comply with applicable laws. If you opt out of all communications, we will retain your information only as required to honor your opt-out preference.

10. Your Rights (California Residents)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

• Know what personal information we collect and how it is used
• Request deletion of your personal information
• Opt out of the sale of personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

To exercise any of these rights, contact us at (310) 670-1920.

11. Children's Privacy

Our services are intended for adults 18 years of age and older. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Total Body Aesthetic
8610 S Sepulveda Blvd #100
Los Angeles, CA 90045
(310) 670-1920